Privacy Policy

Introduction

At Sustentia Ingeniería, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with Argentina's Personal Data Protection Law No. 25.326 and international best practices.

Information We Collect

We collect personal information that you voluntarily provide to us through our website:

• Contact Form: Full name, corporate email address, phone number, company or organization name, and the message or inquiry you submit.
• Navigation Data: IP address, browser type, pages visited, time spent, and other technical information collected automatically through cookies and similar technologies.

Purpose of Data Processing

We use your personal data for the following specific purposes:

• Respond to inquiries: Process and reply to requests for information or services you send us.
• Analysis and improvement: Analyze website usage through Google Analytics 4 to improve our services and user experience.
• Marketing: Optimize advertising campaigns and measure their effectiveness through Meta Pixel (Facebook Pixel).
• Professional communication: Maintain contact with current and potential clients regarding our energy engineering consulting services.

Legal Basis

The processing of your personal data is based on:

• Explicit consent: By completing and submitting our contact form, you provide your free, informed, and specific consent for data processing.
• Legitimate interest: For analytical purposes and website improvement.
• Contractual performance: For the execution of requested consulting services.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies:

• Google Analytics 4 (GA4): Analytics cookies that allow us to understand how users interact with our site. This data is anonymous and aggregated.
• Meta Pixel (Facebook Pixel): Marketing cookies that help us measure the effectiveness of our advertising campaigns and remarketing.
• Essential cookies: Necessary for the basic functioning of the website.

You can configure your browser to reject cookies, although this may affect website functionality.

Sharing Data with Third Parties

We do not sell or rent your personal data. We share information only with:

• Google LLC: For Google Analytics 4 services. [Google Privacy Policy](https://policies.google.com/privacy)
• Meta Platforms, Inc.: For Meta Pixel services. [Meta Privacy Policy](https://www.facebook.com/privacy/policy)
• Service providers: Third parties who assist us in operating the website, under strict confidentiality agreements.

Data Retention

We retain your personal data for as long as necessary to fulfill the described purposes:

• Contact data: Until you request deletion or up to 5 years after the last interaction.
• Analytics data: Aggregated and anonymized, retained indefinitely for historical analysis.
• Legal obligations: When required by Argentine law, we will retain data for the legally established period.

Your Rights (ARCO Rights)

Under Law 25.326, you have the right to:

• Access: Request information about what personal data we hold about you.
• Rectification: Correct inaccurate or incomplete data.
• Update: Keep your data current.
• Deletion: Request the erasure of your personal data.
• Opposition: Object to the processing of your data in certain circumstances.
• Withdrawal of consent: Withdraw previously granted consent.

To exercise these rights, contact us at: info@sustentia.com.ar

Data Security

We implement technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including:

• Data encryption in transit (HTTPS/SSL)
• Restricted access control
• Regular security audits
• Staff training in data protection

International Transfers

Some of our service providers (Google, Meta) may process data outside Argentina. We ensure that these transfers comply with appropriate safeguards established in Law 25.326 and international regulations.

Changes to this Policy

We reserve the right to update this Privacy Policy. Modifications will take effect once published on this website. We will notify you of significant changes through a prominent notice on the site.

Contact

For questions about this Privacy Policy or the processing of your personal data, contact us: